The Job

• Provide quality services and enhance relationship with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants promptly / taking meeting minutes and organising activities, festive functions, interest classes , facilities booking etc.
• Provide customer services to members and arrange for concierge services.
• Assist in logistics by providing counter servicing, filing, typing, maintaining & updating filing system and to prepare correspondence, reports and etc.
• Handle tenants and passers-by’s enquiries by explaining relevant policies and procedures, referring to factual information.
• Handle members’ complaints or requests.
• Handle fees, petty cash, repair charges and miscellaneous charges accurately.
• Prepare correspondence and reports in a correct and standard documents or new formats as prescribed by the superior.
• Coordinate and liaise various parties to complete the activities smoothly.
• Shift duty is required.

The Person

• Diploma/Degree Holder with at least 1 year customer services experience OR F.5 or 5 subjects obtained Level 2 or above in HKDSEE and above with extensive customer services experience preferred.
• Attentive to details, systematic and willing to follow through tasks independently.
• Service oriented, effective typing, communication and interpersonal skills.
• Mature, service-oriented, good telephone manner and a team player.
• Hands-on experience in using MS Word, Excel and Chinese Word processing.