The Job

• Develop and review service operation manuals and clinical protocols/guidelines of the Social and Elderly Wellness Section to ensure compliance of statutory requirements and corporate standards.
• Identify and set appropriate quality standards and parameters.
• Communicate quality standards and parameters to operation teams.
• Coordinate and conduct service operation reviews, identify potential risks and propose preventive/remedial measures.
• Coordinate and analyse feedback of tenants/service users and/or user satisfaction surveys to identify areas of improvements.
• Plan, organize and provide staff training to operation teams for preparing and equipping staff to provide quality services.
• Manage enquiries, feedbacks and complaints from tenants/service users/stakeholders.
• Perform other duties as assigned by the supervisor.

The Person

• Degree holder in Social Work / Nursing / Health Sciences or equivalent.
• Minimum 8 years’ relevant experience, including 3 years at management position; experience in services for the elderly is an advantage.
• Good connection with various service providers and stakeholders in elderly/health services.
• Good understanding of public affairs and community relations matters, sensitive to external political, social and economic environment.
• Good verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.