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Concierge Officer (Club House Officer)

Apply now Job no: 494682
Work type: Permanent
Location: Eastern
Categories: Customer Service, Property Management

The Job:

  • Monitor the reception counters / club facilities and maintain clerical support to the daily operation. Shift duty is required.
  • Foster quality customer services and enhance relationship with members.
  • Lead and coordinate the concierge service to provide one-stop services to residents, members and stakeholders of the Hub and Club.
  • To organize and execute recreational programs and activities.
  • Handle tenants and passers-by’s visits/enquiries by explaining relevant policies and procedures.
  • Follow up members’ complaints or special requests, partner with colleagues to visit the tenants when necessary.
  • Attend tenants’ meeting and liaise with tenants’ committee.
  • Ensure fees, petty cash, repair charges and miscellaneous charges accurately.
  • Provide assistance to Manager to oversee the team performance and monitor sites facilities.

 

The Person:

  • Diploma/Degree Holder with at least 1 year’s customer services experience, preferable in facility management/ managing clubhouse or recreational facilities/hotel management.
  • Good PC knowledge including Word Processing, Excel and Powerpoint.
  • Proficient in English, Chinese and Putonghua.
  • With confidence and able to communicate from different customers.
  • Good communication, co-ordination, negotiation and interpersonal skills.
  • Mature, service-oriented, good telephone manner, a team player.
  • Attentive to details, systematic and willing to follow through tasks independently.
  • Energetic with good customer services.

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