The Job

• Manage, coordinate, and monitor the overall service operation of senior housing under the Senior Citizen Residences Scheme (SEN).
• Supervise the Skilled Care Services, Psycho-social team, Administration & Leasing team, Facility Management team (whichever appropriate); and directly provide professional services to tenants, residents, and service users in SEN, including but not limited to counseling and service referrals.
• Monitor and coordinate service operation of vendor/outsourced service operators.
• Manage financial and human resources, as well as implement promotional activities to achieve management goals and business strategies.
• Coordinate the concierge service and provide support to professional/frontline staff to handle tenants/service users’ enquiries and complaints.
• Plan and develop new services, and coordinate service quality monitoring of the Elderly Service Section in general.
• Accomplish the duties assigned by Supervisors.

The Person

• Degree holder in Nursing, Social Science, Social Work Studies, Counseling, or Property Management.
• Minimum of 8 years of relevant experience in an elderly services organization, including at least 3 years in a management position; experience in elderly or mental health services is preferred.
• Strong connections with various service providers and stakeholders in elderly and mental health services.
• Proficient in English, Chinese, and Putonghua.
• Good knowledge of PC applications, including Word Processing, Excel, and PowerPoint.
• Solid understanding of public affairs and community relations, with sensitivity to the external political, social, and economic environment.
• Strong interpersonal communication skills for interacting with a diverse clientele.