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Senior Desktop Service Support

Apply now Job no: 494992
Work type: Permanent
Location: Eastern
Categories: Information Technology

The Job

  • Provide advanced troubleshooting and technical support for desktop computers, laptops, printers, and other peripherals.
  • Diagnose and resolve hardware and software issues, implementing solutions in a timely manner.
  • Perform system configuration, installation, relocation, upgrades, regular patching cycle, and maintenance to keep end-user devices up-to-date and functioning properly.
  • Manage the deployment and provisioning of new desktop and laptop.
  • Organize regular training to internal end users.
  • Collaborate with the infrastructure, security and application teams to ensure integration and compatibility of end-user devices.
  • Document all support activities and maintain detailed records of incidents/service request and resolutions on ServiceNow .
  • Maintain accurate inventory and asset records for all computers equipment.
  • Provide exceptional customer service and act as a liaison between end-users and the IT department.
  • Provide on-site and off-site support if necessary.

 

The Person

  • High Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  • At least 5 years of experience in a desktop and end-user computing support role.
  • Experience with IT service management principles and practices such as ITIL is preferred
  • Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), Azure or similar preferred.
  • Strong knowledge of Windows operating systems, Office 365, and common desktop applications.
  • Solid experience on Win11, O365, MECM & Azure virtual Desktop.
  • Proficient in hardware troubleshooting, repair, and replacement.
  • Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues
  • Ability to effectively communicate technical information to both technical and non-technical stakeholders.

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