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Any Districts

Customer Services Officer (Estate) (6 months)

Apply now Job no: 494278
Work type: Temporary
Location: Any Districts
Categories: Customer Service, Property Management

The Job:

  • Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants / owners promptly, organising activities & interest classes etc.
  • Handle complaints and liaise with owners / tenants.
  • Provide customer services to tenants / owners when maintenance work is in progress by liaising with and coordinating relevant parties, scheduling works orders and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
  • Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.
  • Compile and generate reports  from system for checking/ matching records.
  • To perform ad hoc duties as assigned by the supervisors


The Person:

  • Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese preferably with Property Management experience.
  • Good PC skill in MS Word, Excel and Chinese Word Processing.
  • Good communication, and interpersonal skills.
  • Mature, service-oriented and attentive to details



  1. Candidates with less experience / educational qualification may also be considered
  2. Upon satisfactory completion of the temporary contract, you may consider be converted to a permanent appointment.

Applications close:

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