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CES - Officer / Senior Customer Services Representative

Apply now Job no: CES-O/SCSR
Work type: Permanent
Location: Any Districts
Categories: Administration, Customer Service, Elderly Service, Social Work

The Job

  • Attend the elderly lounge and arrange activities for the elderly tenants to promote home, health and social care.
  • Conduct regular home visits and/or telephone assurance to the elderly tenants, and deliver timely health assessments and match with suitable services.
  • Arrange the logistics with collaborators and organisations and offer onsite coordination with the contingency plan for implementation of activities.
  • Liaise, monitor and train volunteers of all ages, and to maintain an up-to-date service records for annual award.
  • Provide administrative support, including procurement and contract service payment, statistic and data entry, progress reporting and meeting minutes, inventory control, programme proposal and evaluation, and prepare other documentary work to support the operational needs of AIP scheme.
  • Handle daily requests, enquiries and complaints of the elderly tenants and their families, local hospitals and other service units.

The Person

  • Degree/Diploma holders in social work / social sciences / health sciences with relevant working experience in elderly services field and knowledge in event organising.
  • Good manner, sociable and cheerful character with strong communication, interpersonal, organisation and customer services skills.
  • Able to work independently and interested in communicating with elderly people.
  • Proficiency in MS Windows application, including Excel, Word, PowerPoint and Chinese Word processing.
  • Fresh Graduate will also be considered.

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Note:

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.