The Job

• Monitor the reception counters / club facilities and maintain clerical support to the daily operation.
• Foster quality customer services and enhance relationship with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants promptly / taking meeting minutes and organising activities, festive functions, interest classes , facilities booking etc.
• Lead and coordinate the concierge service to provide one-stop services to residents, members and stakeholders of the Hub and Club.
• To organize and execute recreational programs and activities, with particular regards to customers’ preference, needs and interest.
• Handle tenants and passers-by’s visits/enquiries by explaining relevant policies and procedures
• Follow up members’ complaints or special requests.
• To partner with colleagues to visit the tenants when necessary.
• Attend tenants’ meeting and liaise with tenants’ committee.
• Ensure fees, petty cash, repair charges and miscellaneous charges accurately.
• Cultivate new interests to members by coordinating various lifestyle activities
• Develop, coordinate and liaise various parties to complete the activities smoothly.
• Provide assistance to Manager to oversee the team performance and monitor sites facilities.
• Shift duty is required.

The Person

• Diploma/Degree Holder with at least 3 year customer services experience, preferable in facility management/ managing clubhouse or recreational facilities/hotel management
• Good PC knowledge including Word Processing, Excel and Powerpoint
• Proficient in English, Chinese and Putonghua
• With confidence and able to communicate from different customers.
• Good communication, co-ordination, negotiation and interpersonal skills
• Mature, service-oriented, good telephone manner, a team player.
• Attentive to details, systematic and willing to follow through tasks independently
• Energetic with good customer services