• Prepare, monitor and control estate/property budgets, income and expenditure, and financial reports.
• Liaise with tenants, owners, government departments, and stakeholders; handle enquiries, complaints, and correspondence.
• Oversee daily estate/property management, including cleaning, security, repairs, maintenance works, and contractor performance.
• Supervise and develop estate staff through duty allocation, rostering, performance management, coaching, and guidance.
• Monitor tenancy matters, including home visits, tenancy changes, records maintenance, and compliance with tenancy requirements.
• Manage leasing matters for non-domestic premises and market stalls, including application processing and recommendations.
• Oversee estate facilities (e.g. car parks) and monitor the performance of service providers and contractors.
• Support the formation and operation of Owners’ Committees/Incorporations, organise AGMs, and maintain owners' records in compliance with relevant regulations.

The Person