The Job

• Provide guidance and supervise the team to ensure effective implementation of the Housing Society's policies through regular estate inspection.
• Handle complex and sensitive cases that fall outside or conflict with the Housing Society's rules and regulations, to achieve an optimal solution in balancing the interests of the tenants/owners and the Housing Society.
• Oversee and monitor application procedures to ensure fairness in the domestic flat letting and in the sales of subsidized housing units.
• Prepare management fees budget annually for all sales properties to meet with OI (Owners' Incorporation)/OC (Owners' Committee) requirements.
• Review fixed asset budget, control revenue and expenditure budget and prepare service tender documents for all estates/properties under control in accordance with DMC (Deed of Mutual Covenant) and BMO (Building Management Ordinance) to ensure effective cost control.
• Liaise with District Councils, voluntary organizations, Government bodies, OI/OC and residents' associations to communicate the Housing Society's positions and emerging tenant needs to Head Office.
• Conduct screening and make recommendations on shop tenancy applications and the management of the shops.
• Participate in project progress meetings to provide property management input for new development projects and monitor the rectification of defects works post-handover.
• Perform ad-hoc projects as assigned.

The Person

• Professional qualification in Housing Management such as MCIH, MHKIH, RPHM.
• Holder of Property Management Practitioner Licence (Tier 1).
• Minimum 10 years' experience in property management, including 5 years in a managerial position.
• Strong customer service mindset with business and political awareness.
• In-depth knowledge of BMO and DMC and related ordinances.
• Proven leadership, interpersonal, communication and presentation skills.
• Strong negotiation skill and ability to liaise with internal and external stakeholders at all levels.
• Good command of both written and spoken English & Chinese.
• Proficiency in MS Word, Excel and PowerPoint.