• Oversee daily mall operations, monitor common areas, and resolve operational issues
• Work on weekends and public holidays on a rotational basis as required
• Coordinate and monitor maintenance, repairs, and preventive maintenance to meet safety standards
• Assign tasks, monitor performance, and ensure service quality and adherence to company policies. Provide guidance and support to frontline staff during peak periods and special events.
• Handle enquiries and complaints; maintain strong tenant and stakeholder relationships
• Ensure compliance with company procedures and regulatory requirements; prepare reports
• Provide 24‑hour on‑call support and manage emergencies, including typhoons and severe weather
• Support promotional events and crowd control in collaboration with the Marketing Team
• Supervise MO internal payment processing in accordance with company procedures

The Person

• Degree/Diploma in Property, Housing, Facilities Management, or related disciplines preferred
• PMP (Tier 1 or 2) and valid Property Management Licence preferred
• 1–2 years’ property management experience for Officer (Property Management).
• More than 3 years’ property management experience for Senior Officer (Property Management)
• Strong knowledge of property operations, maintenance procedures, and compliance standards.
• Good communication, interpersonal, and stakeholder management skills
• Strong problem‑solving and decision‑making ability under pressure
• Proficient in MS Office and property management systems
• Able to work independently and as part of a team
• Flexible to work weekends, public holidays, typhoons, major events; 24‑hour on‑call support