The Job

• Monitor compliance with tenancy requirements and maintaining tenancy records to ensure optimal use of resources.
• Maintain and promote relationships between HKHS and tenants/owners, Government Departments (e.g., Home Affairs Dept.), and relevant associations by answering their enquiries, drafting reply letters/correspondences/notices, handling complaints, attending meetings, participating in various community activities, etc.
• Supervise staff by appropriately allocating duties, planning rosters, monitoring performance, providing necessary guidance and coaching.
• Prepare data analysis and statistics report regularly
• Conduct briefing sessions to tenants and residents
• Irregular working hours may need

The Person

• Professional qualification in Housing Management such as MCIH, MHKIH, RPHM.
• Minimum of 7 years of experience in property management, including at least 2 years in a supervisory role, particularly in managing rental estates.
• Familiar with rental policy, operation procedures of estate management.
• Good customer service, problem solving and interpersonal skills
• Good influencing and negotiation skills, with the ability to express ideas precisely, systematically, and clearly in both written and spoken Cantonese and English.
• Good supervisory skills, willing to take initiatives and able to cope with stress and work pressure