The Job

• Provide support on the guided-tours/events/campaigns. 
• Handle customer visits, enquiries, bookings and complaints to ensure that all customers are well served in a timely, courteous and professional manner. 
• Comply with all services requirements as well as guidelines and operating procedures. 
• Perform data input, reporting and provide clerical support. 
• Undertake any other duties assigned by supervisor. 

 The Person      

• Diploma holder or above. 
• Relevant experience in customer services is preferred. 
• Strong common sense, interpersonal and communication skills. 
• Able to work independently and interested in communicating with elderly people. 
• Good command of both written and spoken English and Chinese. 
• Knowledge of MS Windows application, including Word, Excel, PowerPoint and Chinese Word Processing.