The Job 

• Provide all-around administrative support in estate, not limited to rental, sales, carpark and non-domestic premises (including issue receipts, job tickets). 
• Provide customer services to tenants / owners when maintenance/ improvement work is in progress by liaising and coordinating with relevant parties, scheduling works orders, receiving, referring and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners. 
• Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, 
• Draft notices / replies to tenants / owners promptly / and organise activities, festive functions, interest classes for tenants / owners etc. 
• Compile and generate reports (e.g. careline service, CRS, I-housing, etc) from system for checking/ matching records, etc. as assigned by the supervisors. 
• Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system. 

 The Person 

• Diploma/Degree Holder or 
• F.5 or above with extensive customer services experience preferred 
• Basic PC knowledge including Word Processing 
• Some knowledge on the operation and commonly used terms of estate management related industry. 
• Good communication, and interpersonal skills 
• Mature, service-oriented and attentive to details