The Job

• Oversee the collection, consolidation, and analysis of operational and performance data across all service units
• Ensure accuracy, integrity, and timely submission of reports to corporate-level management for strategic decision-making
• Prepare comprehensive performance reports and trend analyses for senior management
• Facilitate performance reviews and contribute to evaluating service effectiveness and efficiency
• Coordinate incident reporting and root-cause analysis; maintain risk registers and monitor remedial tracking
• Lead and manage high-level administrative projects independently, ensuring objectives are achieved within scope, timeline, and budget
• Act as a key liaison between cross-functional units and senior management on administrative and performance-related matter
• Identify gaps in administrative processes and recommend improvements to enhance service delivery and operational efficiency
• Support the implementation of quality assurance initiatives and performance improvement plans

The Person

• Bachelor’s degree in business administration, management, public administration or related disciplines
• Minimum 8 years of relevant experience in governance, performance management, or project management
• Strong stakeholder management, communication, and structured problem-solving skills; able to articulate new topics and synthesize insights
• Proven ability to manage multiple priorities under tight timelines with high accuracy