The Job

• Develop, implement and maintain quality management and risk management policies and procedures for the Section to support the implementation and improvement of quality management systems.
• Act as the representative of CSAS on the various Committees and the contact point for external certification organizations, coordinate the setting of sectional objectives/KPIs under various quality management systems, review ongoing implementation processes and manage data collection processes in meeting various requirements independently under the one-stop approach.
• Ensure ongoing compliance with various quality management systems’ requirements and manage all necessary documentation and records.
• Conduct internal audits, facilitate external certification assessments and manage all external registration requirements, if applicable.
• Create and compile various operational statistics and data visualization reports. Monitor and analyse performance metrics to identify trends and areas for service quality and efficiency enhancement.
• Coordinate annual sectional budget preparation and forecast for management review. Perform periodic review on expenditures with data analysis and monitor budget control for the Section.
• Handle other ad-hoc assignments as directed.

The Person

• Degree holder with at least 3 to 5 years’ experience in office administration or information management gained from sizeable organizations.
• Good knowledge of information management, quality management systems or related practices.
• Strong analytical skills to assess quality performance using data and metrics.
• Meticulous attention to detail for ensuring compliance with standards.
• Solid knowledge of various PC skills, e.g. MS Office, Power BI, VBA etc.
• Good written, verbal and presentation skills in both English and Chinese.
• Customer-oriented and commercially aware.
• Good planning and organization skills.
• Strong interpersonal and people management skills.
• Good communication skills with all levels of both internal and external counterparts.
• Able to work independently and collaboratively in a team environment.