The Job

• Work with the Infrastructure/Security/APP Team to implement local area networks in Head Office, Regional Office and all remote estate offices.
• Supervise a team of 6 supports plus out-sourced engineers and allocate the tasks according to the jobs initiated from the IT Service Desk and perform production deployment to all physical & virtual desktop computers.
• Administrate and support virtual desktop environments and schedule the deployment based on uses’ requirements.
• Install and upgrade PC software and hardware for users to ready-to-use stage and conduct preventive maintenance regularly.
• Maintain computer hardware inventory to reflect the actual allocation of computer assets.
• Provide support on mobile devices and IT services being deployed in the devices.
• Support the IT Service Desk and complete assigned calls from initiation to completion according to ISO20000 Standards.
• Perform additional tasks and projects subject to the arrangement of IT Management.

The Person

• Degree in computer related disciplines.
• Have at least 15 years’ relevant experience in PC support and network administration including LAN and Vmware virtual desktop setup with supervision experience.
• Good knowledge in Microsoft Office, Windows Desktop & Server Operating System and common desktop software.
• Familiar with M365, Azure, MECM/SCCM, Virtual desktop, VMware View, Symantec Altiris Client Management is preferred
• Hands on experience in managing IT projects and administration
• Good communication skill and customer support experience
• Having knowledge on ITIL standards especially on frontline support processes.