The Job

• Provide customer services to service users and to handle emergency cases with regular drills for preventive measures
• Assist in preparation and control of budget
• Act as a communication bridge between members and visitors and governmental departments regarding to club licensing
• Coordinate the concierge service to provide one-stop services to residents, members and stakeholders of the Hub and Club, and to provide backup support to frontline staff to handle tenants and related service users, enquiries and complaints
• Provide assistance Manager (Property Management) to oversee the team performance and monitor sites facilities
• Plan, organize and execute recreational programs and activities, with particular regards to customers’ preference, needs and interest
• Recommend and implement actions for the improvement of club management
• Oversee the daily operation and monitor the outsource staffing and service standard of Hub and Club
• Ensure the safe and secure environment for service users

The Person

• Degree holder in Recreation / Sports / Hotel Management or equivalent, or DSE holder with extensive service experiences in related field.
• Minimum 5 years working experience in managing residential clubhouse / recreation facilities; track record in serviced apartments and hotel an added advantage
• Good connection with various service providers and stakeholders in elderly/ mental health services
• Good command in English, Chinese and Putonghua