The Job

• Provide advanced troubleshooting and technical support for desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues, implementing solutions in a timely manner.
• Perform system configuration, installation, relocation, upgrades, regular patching cycle, and maintenance to keep end-user devices up-to-date and functioning properly.
• Manage the deployment and provisioning of new desktop and laptop.
• Organize regular training to internal end users.
• Collaborate with the infrastructure, security and application teams to ensure integration and compatibility of end-user devices.
• Document all support activities and maintain detailed records of incidents/service request and resolutions on ServiceNow .
• Maintain accurate inventory and asset records for all computers equipment.
• Provide exceptional customer service and act as a liaison between end-users and the IT department.
• Provide on-site and off-site support if necessary.

The Person

• High Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• At least 5 years of experience in a desktop and end-user computing support role.
• Experience with IT service management principles and practices such as ITIL is preferred
• Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), Azure or similar preferred.
• Strong knowledge of Windows operating systems, Office 365, and common desktop applications.
• Solid experience on Win11, O365, MECM & Azure virtual Desktop.
• Proficient in hardware troubleshooting, repair, and replacement.
• Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues
• Ability to effectively communicate technical information to both technical and non-technical stakeholders.