The Job

• Prepare handover documents, including handover checklists, acknowledgement forms etc.
• Support on-site handover inspections with owners, including defect recording and explanation of house rules
• Liaise with site staff, contractors and DMD’s staff on defect rectification follow-up
• Assist with setting up handover venues and ensuring materials are ready prior to handover sessions
• Provide courteous, professional, and customer-oriented service to residential owners during the handover process
• Handle enquiries related to handover procedures, unit conditions, documentation, and post-handover arrangements
• Guide owners during handover visits and maintain orderly flow during peak handover periods

The Person

• Diploma/Degree Holder or F.5 or above with extensive customer services experience preferred 
• Basic PC knowledge including Word Processing 
• Some knowledge on the operation and commonly used terms of estate management related industry. 
• Good communication, and interpersonal skills 
• Mature, service-oriented and attentive to details