The Job

• Serve as the first point of contact for users seeking technical assistance.
• Provide service desk functions and communicate effectively with users regarding the status of their requests and expected resolution times.
• Ensuring user queries or issues are captured, validated, and triaged to right channel for further processing.
• Collaborate with technical terms to ensure seamless service delivery.
• Manage and control hardware and software inventory housekeeping and movement, ensuring proper asset tracking.
• Responsible for admin, maintenance and support of existing processes and functionality, and development of new processes according to ITSM best practice.

The Person

• High Diploma or equivalent in Computer Science / Information Technology or rated discipline.
• At least 1 years’ relevant working experience in hotline support and data centre operations.
• Familiarity with ITIL practices and ticketing system is an advantage.
• Good customer service and communication skills.
• Able to work independently under pressure.
• Good team player and proactive.
• Good command of both spoken and written English and Chinese
• Fresh graduates will also be considered