The Job

• Provide all-around administrative support in estate, not limited to rental, sales, carpark and non-domestic premises (including issue receipts, job tickets).
• Provide customer services to tenants / owners when maintenance/ improvement work is in progress by liaising and coordinating with relevant parties, scheduling works orders, receiving, referring and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
• Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff,
• Draft notices / replies to tenants / owners promptly / and organise activities, festive functions, interest classes for tenants / owners etc.
• Compile and generate reports (e.g. careline service, CRS, I-housing, etc) from system for checking/ matching records, etc. as assigned by the supervisors.
• Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.

The Person

• Diploma/Degree Holder or
• F.5 or above with extensive customer services experience preferred
• Basic PC knowledge including Word Processing
• Some knowledge on the operation and commonly used terms of estate management related industry.
• Good communication, and interpersonal skills
• Mature, service-oriented and attentive to details