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Hong Kong Island

IT Service Desk & Operation Supervisor

Apply now Job no: ITSDOS
Work type: Permanent
Location: Wan Chai
Categories: Information Technology

The Job

  • Supervise a team to provide service desk and operation services to whole HKHS.
  • Monitor and take corresponding actions for all production services and equipment in data centres.
  • Manage and prepare work schedule and manpower to perform processing of computer jobs including period-end processes, backup, report printing etc.
  • Coordinate vendors for preventive maintenance, repairing, demand note printing and dispatching etc.
  • Manage a team to provide service desk service for all IT related calls according ISO 20000 standards.
  • Support user administrator to conduct user access provisioning.

 

The Person

  • Degree holder in Computer Science or related disciplines.
  • Minimum 5 years’ relevant work experience in computer operation, Service Desk support and data centre controls.
  • Good knowledge of manage of service desk administration and data centre operations.
  • Familiar with VMware vCenter and BMC Control-M operations are preferred.
  • Experience in Cloud infrastructure setup and maintenance will be definite advantage.
  • Hands on experience in team’s management.
  • Good communication skills and customer support experience.
  • Knowledge of ITIL and ISO 20000 standards especially on frontline support processes.

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Note:

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.